1. Cancellation Requests
A guest who wishes to cancel an accommodation booking should contact SBWL BnB as soon as possible using the customer-service contact details provided on the website or in the booking communication.
The cancellation is treated as received when SBWL BnB receives the cancellation request in a recorded form.
2. Cancellation of Advance Bookings
SBWL BnB recognises that guests may need to cancel an advance accommodation booking.
Any cancellation charge will be assessed with regard to the circumstances of the cancellation, including the nature of the accommodation booked, the amount of notice provided and the reasonable opportunity to rebook the accommodation.
3. Notice of Cancellation
Guests are encouraged to cancel as early as possible. Earlier notice generally provides SBWL BnB with a better opportunity to make the accommodation available to another guest.
The amount, if any, retained following a cancellation may therefore depend on the timing and circumstances of the cancellation.
4. Late Cancellation
A cancellation made shortly before the scheduled check-in date may result in a reasonable cancellation charge where permitted by applicable law.
SBWL BnB will consider the circumstances of the booking and the possibility of rebooking the accommodation when determining any applicable charge.
5. No-Show
If a guest does not arrive for a confirmed booking and has not contacted SBWL BnB to cancel or make alternative arrangements, the booking may be treated as a no-show.
Any amount retained in relation to a no-show will be subject to the applicable booking terms, the circumstances of the reservation and applicable law.
6. Cancellation by SBWL BnB
If SBWL BnB has to cancel a confirmed booking because it cannot provide the booked accommodation, SBWL BnB will contact the affected guest as soon as reasonably possible.
Depending on the circumstances, SBWL BnB may offer alternative accommodation or another appropriate remedy, including a refund where applicable.
7. Changes Instead of Cancellation
A guest may request to change the dates or other details of a booking instead of cancelling it.
Changes are subject to availability and are only effective once confirmed by SBWL BnB.
8. Refunds Following Cancellation
Where a cancellation qualifies for a refund, the refund will be handled in accordance with the SBWL BnB Refund Policy.
Refunds are generally processed through the payment channel used for the original transaction, subject to the capabilities and requirements of the payment provider.
9. Consumer Rights
Nothing in this Cancellation Policy is intended to remove, restrict or waive a consumer right that applies under South African law.
In particular, cancellation charges are intended to be reasonable and proportionate to the circumstances of the reservation.
10. Contact
For cancellation requests or questions regarding a booking, guests should use the customer-service contact details published by SBWL BnB.