1. About These Terms
These Terms & Conditions govern the use of the SBWL BnB website and accommodation bookings made through the website.
By making a booking through the SBWL BnB website, you acknowledge that you have read and accepted these Terms & Conditions together with the applicable Cancellation Policy, Refund Policy and Accommodation Policy.
2. Accommodation Services
SBWL BnB provides accommodation services. Room availability, room descriptions, facilities, maximum occupancy and applicable prices are displayed on the website based on the information available at the time of booking.
A booking is for the specific room and dates selected by the guest, subject to successful payment and confirmation.
3. Booking Information
When making a booking, the guest must provide accurate information, including:
- First name
- Surname
- Phone number
- Check-in date
- Check-out date
- Number of guests
The guest is responsible for ensuring that the information supplied during the booking process is accurate.
4. Booking Confirmation
A booking is not considered confirmed merely because a customer has entered their details or reached the payment page.
SBWL BnB uses the payment confirmation received through its payment provider to confirm successful payment.
5. Accommodation Price and Payment
The accommodation price displayed during the booking process is the amount applicable to the selected room, dates and number of guests, subject to any clearly disclosed applicable charges.
Unless otherwise stated during the booking process, SBWL BnB requires the full accommodation amount to be paid through the available online payment facility.
Payments are processed through Payfast or another payment method expressly made available by SBWL BnB.
6. Check-In and Check-Out
Guests must observe the check-in and check-out times communicated by SBWL BnB for their reservation.
Early check-in or late check-out may only be available where agreed with SBWL BnB and may be subject to availability or additional charges.
7. Number of Guests
The number of guests staying in the room may not exceed the maximum occupancy displayed for that room.
Additional guests may not be accommodated without prior approval from SBWL BnB.
8. Guest Responsibilities
Guests are expected to:
- Treat the accommodation and its contents with reasonable care.
- Respect other guests, staff and the surrounding property.
- Follow reasonable property rules communicated by SBWL BnB.
- Not intentionally damage, remove or misuse property belonging to SBWL BnB.
- Provide accurate information when making a booking.
9. Damage and Loss
A guest may be responsible for loss or damage caused by the guest or by persons staying with or visiting the guest, subject to applicable law.
SBWL BnB may request reasonable payment for verified damage or loss where the guest is legally responsible.
10. Cancellation and Refunds
Cancellations and refunds are governed by the SBWL BnB Cancellation Policy and Refund Policy.
Any cancellation charge applied by SBWL BnB will be assessed in accordance with the applicable policy and applicable consumer-protection requirements.
11. Changes to a Booking
Requests to change dates, room type, number of guests or other booking details are subject to availability.
A requested change does not automatically take effect until SBWL BnB confirms the change.
12. If SBWL BnB Cannot Provide the Accommodation
If SBWL BnB is unable to provide the booked accommodation for reasons within its responsibility, SBWL BnB will communicate with the affected guest and provide an appropriate remedy in accordance with applicable law and the circumstances.
13. Website Information
SBWL BnB aims to keep room descriptions, prices, photographs and availability information accurate. However, photographs and descriptions are provided to represent the accommodation and reasonable differences may occur.
14. Privacy
Personal information supplied during a booking is handled in accordance with SBWL BnB's Privacy Policy and applicable privacy legislation.
15. Complaints and Customer Support
Guests should contact SBWL BnB as soon as reasonably possible if they experience a problem with their booking or accommodation so that the matter can be investigated and addressed where possible.
Customer service contact details should be provided on the SBWL BnB website and booking communications.
16. Applicable Law
These Terms & Conditions are intended to operate in accordance with the laws of the Republic of South Africa. Nothing in these Terms & Conditions is intended to remove or restrict a consumer right that cannot lawfully be excluded.
17. Acceptance
By proceeding with a booking and payment, the guest acknowledges that they have had an opportunity to review these Terms & Conditions and the related booking policies.